This Privacy Policy explains how Carbwell Nutrition, a brand of SV Agri ("Carbwell", "we", "us", or "our"), collects, uses, stores, and protects information when you visit our website, place an order, contact us, or use our services.

By using our website, you agree to the practices described in this policy. If you do not agree, please discontinue use of the website.

We make reasonable efforts to ensure that product descriptions, images, nutritional information, prices and other information displayed on carbwell.in are accurate and up to date.

Certain Carbwell products may be fresh agricultural or food products. Therefore, natural variations in size, shape, colour, texture, appearance and weight may occur.

Such natural variations do not necessarily indicate a product defect.

Product images are for representation purposes and actual products, packaging or appearance may vary slightly.

All products are subject to availability.

Availability may vary depending on seasonality, harvest, inventory, location and logistics.

We reserve the right to modify, discontinue or temporarily suspend any product or restrict delivery to particular locations.

If an order cannot be fulfilled after payment has been received, the applicable amount will be refunded.

Once an order is placed, you may receive an order confirmation through the contact details provided by you.

We reserve the right to cancel or refuse an order in circumstances including:

• Product unavailability
• Incorrect pricing or product information
• Payment failure
• Incorrect or incomplete delivery information
• Suspected fraudulent activity
• Delivery restrictions
• Operational or logistical reasons

If an order is cancelled by us after payment has been received, the applicable amount will be refunded.

All prices displayed on the website are in Indian Rupees (INR), unless otherwise stated.

Applicable taxes and delivery charges, if any, will be displayed during checkout.

Prices, offers and promotional benefits may be changed from time to time.

Payments may be processed through authorised third-party payment providers. Their respective terms and policies may also apply.

Customers may request cancellation of an order until 11:00 AM on the day following the order date, provided the order has not already been dispatched or otherwise become unavailable for cancellation.

Once an order has been processed for dispatch, cancellation may not be possible.

For eligible cancellations, the applicable refund will be processed through the original payment method or another appropriate payment method.

For fresh or perishable products, any complaint relating to quality, damage, spoilage, missing products or incorrect products must be reported to us within 48 hours of delivery.

To process a complaint, we may request:

• Order number
• Photographs or videos of the product
• Product packaging
• Batch details, where applicable
• Description of the issue

Depending on the nature of the issue, we may provide a replacement, refund, store credit or another appropriate resolution.

Fresh products generally cannot be returned merely due to a change of mind, subject to applicable consumer rights and law.

Customers should follow the storage and handling instructions provided with the product.

We deliver to locations that are serviceable through our logistics and delivery partners.

Delivery timelines displayed on the website are estimated timelines unless specifically stated otherwise.

Delays may occur because of weather, transportation issues, logistics constraints, government restrictions, high demand, natural events or other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and contact number.

Carbwell may provide information relating to nutrition, ingredients, food characteristics, preparation and wellness.

Such information is for general informational purposes only and does not constitute medical advice or guarantee any particular health, weight, blood glucose, metabolic or other medical outcome.

Individual nutritional requirements may vary.

Customers with medical conditions, allergies or specific dietary requirements should consult an appropriately qualified professional before making significant dietary changes.

All content available on carbwell.in, including text, photographs, graphics, videos, packaging designs, product descriptions, website design, logos, brand elements and other materials, is protected by applicable intellectual-property laws.

CARBWELL and CARISMA, including their respective logos, brand identities, product names, packaging designs and associated brand elements, are proprietary intellectual property and brand assets of Siddhi Vinayak Agri Processing Private Limited, including CARISMA as a registered trademark.

No right or licence to use, reproduce, modify, copy, distribute, publish or commercially exploit any of our trademarks, logos, packaging, designs or other intellectual property is granted through your use of this website.

Unauthorised use, reproduction, imitation or commercial exploitation of our trademarks, packaging, designs, photographs, content or other intellectual property is prohibited and may result in appropriate legal action.

If you submit reviews, photographs, testimonials, comments or other content to us, you confirm that the content is genuine and does not infringe the rights of any third party.

We may use, reproduce, display or publish such content for legitimate business and marketing purposes, subject to applicable law and our Privacy Policy.

We may remove content that is fraudulent, unlawful, offensive, misleading or otherwise inappropriate.

You agree not to:

• Use the website for unlawful or fraudulent purposes;
• Attempt to gain unauthorised access to our systems;
• Introduce viruses or malicious software;
• Copy or commercially exploit our website content without permission;
• Misuse promotional offers or payment systems; or
• Interfere with the security or functioning of the website.

We reserve the right to restrict or terminate access where misuse or violation of these Terms is identified.

To the maximum extent permitted by applicable law, SV Agri and Carbwell shall not be liable for indirect, incidental or consequential losses arising from the use of our website or products.

Nothing in these Terms shall exclude or limit any liability or consumer right that cannot legally be excluded under applicable Indian law.

We shall not be responsible for delays or failure to perform our obligations where caused by circumstances beyond our reasonable control, including natural disasters, severe weather, government restrictions, transportation disruptions, strikes, technical failures, supply-chain disruptions or other unforeseen events.

Your use of carbwell.in is also governed by our Privacy Policy, which explains how we collect, use and protect your personal information.

We may update these Terms from time to time to reflect changes in our products, services, business operations or applicable laws.

The updated version will be published on this page with the revised "Last Updated" date.

These Terms shall be governed by and interpreted in accordance with the laws of India.

Nothing in these Terms limits any statutory rights available to consumers under applicable Indian law.

For any questions, complaints or concerns regarding our products, orders or services, please contact us.