This Privacy Policy explains how Carbwell Nutrition, a brand of SV Agri ("Carbwell", "we", "us", or "our"), collects, uses, stores, and protects information when you visit our website, place an order, contact us, or use our services.

By using our website, you agree to the practices described in this policy. If you do not agree, please discontinue use of the website.

We may collect the following information when you interact with us:

• Name, mobile number, email address, and delivery address.
• Order, payment, billing, and transaction-related details.
• Information shared through customer support, feedback, or enquiries.
• Device, browser, IP address, and website usage information.

Payment information may be processed by third-party payment providers. We do not intend to store complete card or banking details on our own systems.

We may use collected information to:

• Process, confirm, and deliver orders.
• Provide customer service and resolve complaints.
• Send order updates and important service notifications.
• Improve our products, website, and customer experience.
• Prevent fraud, misuse, and security incidents.
• Send promotional communications where permitted.
• Meet legal, regulatory, and accounting requirements.

We do not sell your personal information. We may share limited information with trusted service providers when necessary to operate our business, including delivery partners, payment processors, technology providers, analytics providers, and customer-support partners.

Information may also be disclosed where required by law or to protect the rights, safety, and security of Carbwell, our customers, or others.

Our website may use cookies, pixels, and similar technologies to remember preferences, understand website usage, improve performance, and measure marketing effectiveness.

You may manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

We use reasonable administrative, technical, and organisational safeguards designed to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.

We retain information only for as long as reasonably necessary for order fulfilment, customer support, legal compliance, dispute resolution, and legitimate business requirements.

Depending on applicable law, you may have rights to request access to, correction of, or deletion of your personal information, or to withdraw consent for certain uses.

To make a privacy-related request, contact us using the details below. We may need to verify your identity before processing the request.

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices or content of those third parties.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The revised policy will be published on this page with an updated effective date.